Samsung Accessibility Shortcuts Keep Popping Up

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• #1

I have had a Samsung UN40ES6100F Smart TV for a couple years now and accept been more than or less happy with it. Besides normal cable Television, I basically just utilize the Netflix app and things accept worked fine until this evening (4/thirteen/2015).

While watching cablevision television this evening I started having the Television receiver betoken interrupted by a screen labeled SyncPlus, which is apparently some kind of Samsung ad service. It seems to want me to concord to their terms of service for SyncPlus, which I practise not want to do. There is no explicit choice for disagreeing to the terms of service, only a check box which tin can be selected to concord. I can exit out of it with my remote but it will pop support after a infinitesimal or two. When it pops up both the video and audio from cable TV are completely blocked. It does non seem to interrupt me if I'one thousand using the Smart Idiot box features.

Does anyone know how to disable these interruptions? The Tv was not giving me these interruptions as of concluding dark, I take no interest in this service, and I'd rather non agree to the terms of service as from what I can tell it besides involves some amount of information collection. Whatsoever advice is almost appreciated.

Thank you.

• #ix

Only got washed speaking with Samsung customer service. Here was their solution:

1. Become to Carte >> System >> Setup and navigate to Smart Hub Terms & conditions page.

2. Under Smart Hub Terms & conditions page uncheck the SyncPlus and Marketing option, then Consummate setup .

3. After the Setup unplug and re-plug the Tv set to stop the adds related to SyncPlus.

Be sure that you take exited the SyncPlus screen in club to become to Setup in step 1. For pace 3 y'all take to unplug the Idiot box from the wall.

Aug one, 2013

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• #2

This YouTube tutorial will walk yous through how to disable SyncPlus Pop-Ups on your Samsung Smart Television receiver:

https/www.youtube.com/sentinel?v=TFy_Ev8EjhA

I believe it always better to visually observe settings being changed than trying to explain it because I might say go to your Smarthub managing director and you might non know what I am talking about. If your tv has voice recognition and it irritates yous, disable that while you lot are in there.

• #3

https/world wide web.youtube.com/spotter?v=TFy_Ev8EjhA

I believe information technology always better to visually discover settings being changed than trying to explain it considering I might say go to your Smarthub manager and yous might not know what I am talking about. If your boob tube has voice recognition and information technology irritates yous, disable that while you are in at that place.

Unfortunately I've tried that. My issue is not that I'm getting ads but that the SyncPlus settings/opt-in screen (e.g. the screen shows at ~0:44 in the video you linked) keeps popping upward every couple of minutes. From what I tin tell in my settings SyncPlus is "off" and information technology appears that I don't have "Agree" checked for either the Yahoo or SyncPlus terms and conditions.

I've never had issues with this until last night. I hadn't really heard of SyncPlus until last night. The Television is several years erstwhile at this signal (I know I've read that newer TVs seem to opt yous in by default) and has not exhibited this behavior until last night.

Aug i, 2013

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• #iv

Did you update the tv the night earlier it started?

• #5

Unfortunately I've tried that. My issue is non that I'yard getting ads but that the SyncPlus settings/opt-in screen (eastward.grand. the screen shows at ~0:44 in the video y'all linked) keeps popping upward every couple of minutes. From what I tin can tell in my settings SyncPlus is "off" and it appears that I don't have "Agree" checked for either the Yahoo or SyncPlus terms and weather condition.

I've never had bug with this until concluding night. I hadn't really heard of SyncPlus until last nighttime. The TV is several years old at this signal (I know I've read that newer TVs seem to opt you lot in by default) and has not exhibited this beliefs until last night.

This trouble ( SyncPlus settings/opt-in screen popping up) just started on our TV as well. We've tried following the directions on every web page that we could find to no avail. We also had never heard of SyncPlus before. Anyone have any ideas?

UPDATE:
After talking with Samsung support with on-line conversation, information technology seems that the only recall we missed was the unplugging for 60 seconds then plugging back in. Information technology seems to have stopped it.

• #6

This merely started happening to the states today. It is INCREDIBLY FRUSTRATING. So far, the above instructions don't work. The merely thing that has worked so far (for a few hours at least) is unplugging the tv for a minute and plugging it back in. We take a Samsung JS8500 4k tv. At present I feel like our $iii,000 Samsung Smart Goggle box is a piece of junk because of the SyncPlus pop-upwards advertizing that happens every 2 minutes. That's about all I tin can say for now as the rest of what I do want to say isn't fit for public consumption.

I would also like to add together that we have checked the box under SyncPlus settings that says "DISABLE". When I view the carte button on the popular-up box, information technology says OFF. So at this bespeak, I just want to scream.

• #7

I received a SyncPlus popular up on my Samsung Smart TV today as well and nothing I exercise is working. It say my smart hub Pivot is wrong besides, and so I just don't know what to practise.

• #8

I just got off the Telephone with client back up at Samsung. After you disable the service in the carte du jour (bill of fare-smart hub-terms & policy-syncPlus and marketing-disable syncPlus) close the menu. And so with the tv still turned on unplug information technology from power. Leave it unplugged for two minutes. When you lot plug information technology back in the problem is stock-still.

• #9

Only got done speaking with Samsung customer service. Here was their solution:

ane. Become to Menu >> Arrangement >> Setup and navigate to Smart Hub Terms & atmospheric condition page.

2. Under Smart Hub Terms & weather condition page uncheck the SyncPlus and Marketing option, then Complete setup .

3. Later on the Setup unplug and re-plug the TV to stop the adds related to SyncPlus.

Be certain that you lot take exited the SyncPlus screen in club to get to Setup in pace 1. For step iii you lot have to unplug the TV from the wall.

• #ten

These instructions seem to exist working for us for the time being. Volition update if the trouble comes back.

Simply got washed speaking with Samsung customer service. Here was their solution:

Ajay I: 1. Go to Menu >> System >> Setup and navigate to Smart Hub Terms & conditions page.

Ajay I: ii. Nether Smart Hub Terms & conditions folio uncheck the Sync plus and Marketing choice, then Complete setup .

Ajay I: 3. After the Setup unplug and re-plug the TV to stop the adds related to Sync plus.

Exist sure that you take exited the SyncPlus screen in order to get to Setup in step i. For step 3 you have to unplug the TV from the wall.

• #eleven

But got done speaking with Samsung customer service. Here was their solution:

Ajay I: 1. Go to Carte du jour >> System >> Setup and navigate to Smart Hub Terms & conditions page.

Ajay I: 2. Under Smart Hub Terms & conditions page uncheck the Sync plus and Marketing option, and then Complete setup .

Ajay I: 3. After the Setup unplug and re-plug the Tv to finish the adds related to Sync plus.

Exist sure that you lot have exited the SyncPlus screen in order to go to Setup in footstep 1. For step 3 you have to unplug the Television receiver from the wall.

This simply started happening to me and is extremely frustrating. I tried to follow these directions but the "setup" option is shaded out for me so I tin not alter anything. Is this the same for anybody else?

• #12

Just got done speaking with Samsung customer service. Here was their solution:

Ajay I: i. Go to Menu >> System >> Setup and navigate to Smart Hub Terms & conditions page.

Ajay I: two. Under Smart Hub Terms & weather page uncheck the Sync plus and Marketing option, then Complete setup .

Ajay I: 3. After the Setup unplug and re-plug the TV to stop the adds related to Sync plus.

Be sure that you lot take exited the SyncPlus screen in club to get to Setup in step 1. For stride iii you accept to unplug the Goggle box from the wall.

This but started happening to me and is extremely frustrating. I tried to follow these directions but the "setup" option is shaded out for me so I can not change annihilation. Is this the aforementioned for everyone else?

You have to leave the SyncPlus screen otherwise Setup will be grayed out.

• #13

Never mind! This is working for me now.

Hit the menu push button on your smartTV remote>click smart hub>Scroll over and down to terms & policy>coil down to "SyncPlus and Marketing">check the disable box>unplug your tv for 30 seconds and so plug it dorsum in!

This worked for me I hope it helps you guys

• #14

And so very frustrating! The style our tv is mounted I could not simply unplug it afterwards following the directions - and so I had to throw the billow for this expanse of the firm! I'chiliad then glad y'all posted this and am very thankful for the responses. Fingers crossed this works, but and so far so good. I'm notwithstanding going to make a call to Samsung tomorrow!

• #15

Just got done speaking with Samsung client service. Here was their solution:

Ajay I: 1. Go to Carte >> System >> Setup and navigate to Smart Hub Terms & atmospheric condition page.

Ajay I: 2. Under Smart Hub Terms & weather condition page uncheck the Sync plus and Marketing option, then Consummate setup .

Ajay I: 3. After the Setup unplug and re-plug the TV to stop the adds related to Sync plus.

Exist sure that you accept exited the SyncPlus screen in society to get to Setup in step 1. For step 3 you have to unplug the Tv from the wall.

I accept a samsung un55js700dfxza I got from costco February 2nd 2016 for $1,000.

I went out for dinner tonight with family. When I came dorsum I just wanted to relax and this kept happening. The best mode would be to only accept and join sync plus (equally long as its free). Just I am not sure if I want to join so I am trying this. The Smart Hub is under the menu straight and not in system. Under terms and policy I see options for Syncplus and marketing. If I disable that it will all the same popups. I unplugged the Telly from the back for two minutes and now all is adept.

• #16

I have had a Samsung UN40ES6100F Smart TV for a couple years now and have been more or less happy with it. Besides normal cable TV, I basically just use the Netflix app and things have worked fine until this evening (4/13/2015).

While watching cablevision television this evening I started having the TV indicate interrupted by a screen labeled SyncPlus, which is patently some kind of Samsung advertizement service. It seems to want me to agree to their terms of service for SyncPlus, which I do not desire to do. There is no explicit option for disagreeing to the terms of service, only a cheque box which can be selected to concur. I tin can exit out of it with my remote only it will pop support after a infinitesimal or ii. When it pops up both the video and audio from cable Telly are completely blocked. It does non seem to interrupt me if I'grand using the Smart Telly features.

Does anyone know how to disable these interruptions? The Television set was not giving me these interruptions as of last night, I accept no interest in this service, and I'd rather not hold to the terms of service as from what I can tell it likewise involves some amount of data collection. Any advice is most appreciated. Thanks.

I found the answer on some other site since none of the ones on hither worked. To disable, you lot need to go to Carte > Smart Hub, then select the various Terms & Atmospheric condition and Privacy policies in that section, mainly SyncPlus and Yahoo. Uncheck whatsoever boxes for 'Agree', or check boxes for 'Disagree' (whichever is applicable). Here is the URL that helped: http/string-cutters.wonderhowto.com/how-to/disable-interactive-pop-upward-ads-your-samsung-smart-television-0160534/
Thanks all.

• #17

Only got done speaking with Samsung customer service. Hither was their solution:

Ajay I: 1. Become to Menu >> Organization >> Setup and navigate to Smart Hub Terms & conditions page.

Ajay I: 2. Under Smart Hub Terms & conditions page uncheck the Sync plus and Marketing selection, then Complete setup .

Ajay I: iii. After the Setup unplug and re-plug the TV to end the adds related to Sync plus.

Be sure that you lot have exited the SyncPlus screen in club to get to Setup in footstep 1. For step iii you have to unplug the Tv from the wall.

AWESOME!!! Cheers , I was loosing my mind.

• #18

I found the default pin for to be 0000 and now that I reset it my Television receiver has calmed down. This only started happening must exist a software update (based on how current these posts are)

I just went to bill of fare>smart hub>reset smart hub and entered the pivot and didn't take to unplug or anything. It has stopped now and TV is working correctly now.

Just got done speaking with Samsung customer service. Hither was their solution:

Ajay I: 1. Go to Menu >> Arrangement >> Setup and navigate to Smart Hub Terms & conditions page.

Ajay I: 2. Under Smart Hub Terms & weather condition page uncheck the Sync plus and Marketing option, so Complete setup .

Ajay I: 3. Subsequently the Setup unplug and re-plug the Tv to stop the adds related to Sync plus.

Be certain that you lot have exited the SyncPlus screen in order to become to Setup in step 1. For step 3 you accept to unplug the TV from the wall.

AWESOME!!! Thanks , I was loosing my heed.

• #xix

Thanks! This seems to have worked for me.

I just got off the Telephone with customer support at Samsung. After y'all disable the service in the menu (menu-smart hub-terms & policy-syncPlus and marketing-disable syncPlus) close the carte du jour. Then with the idiot box still turned on unplug it from power. Leave it unplugged for two minutes. When you plug it back in the problem is stock-still.

• #20

I have had a Samsung UN40ES6100F Smart Television set for a couple years now and have been more than or less happy with information technology. Also normal cable TV, I basically just use the Netflix app and things accept worked fine until tonight (4/13/2015).

While watching cable television tonight I started having the TV signal interrupted by a screen labeled SyncPlus, which is apparently some kind of Samsung ad service. It seems to desire me to agree to their terms of service for SyncPlus, which I do not want to do. There is no explicit pick for disagreeing to the terms of service, only a check box which can exist selected to concur. I can go out out of information technology with my remote but it volition pop back up later a minute or two. When information technology pops up both the video and audio from cable Television are completely blocked. Information technology does not seem to interrupt me if I'm using the Smart Television set features.

Does anyone know how to disable these interruptions? The Telly was not giving me these interruptions as of last night, I have no interest in this service, and I'd rather not hold to the terms of service equally from what I can tell it likewise involves some amount of data collection. Whatsoever communication is most appreciated. Thanks.

I constitute the default pivot for to be 0000 and at present that I reset it my TV has calmed down. This just started happening must exist a software update (based on how current these posts are)

I simply went to menu>smart hub>reset smart hub and entered the pin and didn't have to unplug or anything. It has stopped now and Television receiver is working correctly now.

Just got washed speaking with Samsung customer service. Here was their solution:

Ajay I: 1. Become to Menu >> Organisation >> Setup and navigate to Smart Hub Terms & conditions page.

Ajay I: 2. Under Smart Hub Terms & conditions folio uncheck the Sync plus and Marketing pick, then Complete setup .

Ajay I: 3. Afterwards the Setup unplug and re-plug the Boob tube to stop the adds related to Sync plus.

Be sure that y'all have exited the SyncPlus screen in order to become to Setup in step 1. For step 3 y'all take to unplug the Goggle box from the wall.

Awesome!!! Thanks , I was loosing my mind.

Hahaha thank you lot're the best!!

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